Last updated: 6 February 2026

At DIYASHI, customer satisfaction is our top priority. We carefully inspect and pack every product before shipping. However, if you receive a damaged, defective, or incorrect product, we are here to help.

🔁 Return Eligibility

You may request a return or replacement if:

• The product is damaged at the time of delivery

• You received a wrong product

• The product has a manufacturing defect

👉 Return or replacement request must be raised within 7 days of delivery.

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❌ Non-Returnable Items

The following items are not eligible for return or refund:

• Products damaged due to misuse, mishandling, or normal wear & tear

• Products without original packaging, tags, or accessories

• Clearance sale or discounted items (unless damaged or defective)

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📦 Return Process

1. Email us at support@diyashi.in within 7 days of delivery

2. Share the following details:

   • Order ID

   • Clear images or video showing the issue

3. Our team will review and approve the return request

4. Once approved, return instructions will be shared with you

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💰 Refund Policy

• Refunds will be processed after receiving and inspecting the returned product

• The refund amount will be credited to the original payment method

• Refund processing time: 5–7 business days

⚠️ Shipping charges (if any) are non-refundable, unless the return is due to our error.

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🚚 Shipping Damage

If the package appears damaged at the time of delivery, please do not accept the order.
Alternatively, take clear photos/videos and contact us immediately.

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📞 Contact Us

For any return or refund related queries, please contact us:

Email: support@diyashi.in
Phone: 7567766686
Address: Surat, Gujarat – 394150, India